Terms and Conditions
Prestige Covers Ltd
Registered Company Address:
Units A-F, 23 Akenside Terrace, Jesmond, Newcastle upon Tyne, NE2 1TN
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Our right to refuse your order
2.1 We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:
2.1.1 We have insufficient stock to deliver the goods you have ordered;
2.1.2 We do not deliver to your area; or
2.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
2.2 If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
3.1 The prices payable for goods that you order are as set out in our website.
3.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3.3 All orders are processed in GBP, USD or Euro's at the prices displayed at time of order.
Unfortunately, the nature of our bespoke product range means we cannot offer our customers an automatic returns policy. In addition, if your cover has already been put into production, you may not cancel your order. In some circumstances during the first seven days after ordering if work hasnt started upon your order, we may be able to cancel it, however, it is usual for us to start work on every order in the first week after payment is recieved. We regret that orders cancelled immediatly prior to delivery will still be delivered in line with your request.
If however, in the unlikely event that your cover is faulty, we will arrange for your cover to be collected and repaired, altered or replaced, at no expense to yourself.
If you have a query regarding your cover, you can contact our sales team on 0191 2845130 alternatively email us at email@example.com
4.2 Fast Track 50 and Fast Track 25 orders once placed online, CAN NOT be cancelled. The Fast Track orders operate under an automated process whereby to ensure delivery is made within the timescales purchased, the covers must be cut as soon at the orders are taken. The FT50 (7 day) service, is intended to be delivered within 7 working days and the FT25 delivery within 14 working days, where working days are classed as Monday to Friday. If your order is received on a Saturday or Sunday, it will still be cut over the weekend, but for the purposes of delivery it will be deemed as having been purchased on the next working day, that being the Monday. The timescales we measure ourselves against in order to deliver this service are for 7 and 14 days respectively. By delivery we mean that the date the cover will be dispatched within this 7 or 14 day working period depending upon which service is purchased. Actual physical receiving of the order at your home or stated address may fall outside of the 7 of 14 day period due to location or events beyond our control. In the event that we do not honour our time frames, you will be refunded the extra postage you have paid to receive your cover.
4.3 Goods delivered past our published lead times - while we endeavour to ship all goods to you within our published lead times, there will on occassion be issues present that means we cannot get your purchase to you with these times. Staff sickness, machinery brakedown, fabric supply etc etc All issues beyond our control are very rare but during such times, we will endeavour to let you know that your purchase may be delayed slightly. We cannot guarantee to get in touch with you but every effort will be made to attempt to let you know if there is a delay in providing your cover to you. These instances are very rare, but we hope you understand that in a process dependent upon so many human and machinery based factors, delays can occcur and are not of our making or intention, however rare. Orders cancelled due to a small delay in the delivery process, will still be fulfilled, in line with our terms and conditions. We will have incurred considerable expense in making and delivering the item to you which is made and shipped to your bespoke requirements, so cancellation, chargeback, paypal resolution centre excalations are not sufficient to enforce a refund.
4.4 Refusal of a delivery - If you have decided to refuse a delivery of one of our products, due to changing your mind, bought a cover elsewhere, delivery was taking to long, your partner found out and you couldnt substantiate the purchase, you sold the vehicle, the vehicle was stolen etc etc we will hold your returned purchase for up to 60 days, during which time you wil be invited to retake your parcel providing you pay the additional courier charges incurred in taking it back and sending it out again. If you make no such attempt to secure the delivery of the product purchased during the 60 day time frame, we will consider the purchase forfeit and destroy the goods.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order unless there have been delays under Section 4.1 guidelines.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 Para 3.38 Distrance selling laws: Goods may not be returned unless faulty if by reason of their nature they cannot be returned - Once covers have been made in a bespoke manner involving any of the following, your own measurements, choice of piping, side and top colour schemes and applied logo, we cannot accept any returns of this nature due to the personal nature of what you have asked us to produce. You will have been repeatedly asked during the purchase process to confirm your details and to confirm that you are happy to proceed on the basis that these bespoke items cannot be returned. If we are at fault we will return/repair in line with DSD directive.
6. Fraud prevention
6.1 You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
6.2 We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Prestige Covers Ltd, Units A-F, Prestige House, 23 Akenside Terrace, Jesmond, Newcastle upon Tyne, NE2 1TN
All notices from us to you will be displayed on our website from to time.
8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
10. Entire agreement
10.1 Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us; and,
10.2 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.