Privacy Policy

Prestige Covers Ltd is committed to ensuring that your privacy is protected. This Privacy Policy explains how, when, and why we collect, use, store, and protect information that you provide when using this website, placing an order, or contacting us. By using this website or placing an order with us, you agree to this Privacy Policy.

We respect your privacy and your right to control your personal data. We will be clear about the information we collect and why we collect it. We do not sell your personal data to third parties.

We take steps to keep the information we hold safe and secure, and to process personal data in line with UK GDPR and applicable data protection legislation. We will endeavour to keep your information accurate, up to date, and not hold it for longer than necessary.

Who Collects Your Information

Information you choose to share with us is collected by Prestige Covers Ltd. During checkout, secure payment processing is provided by Stripe. Prestige Covers Ltd does not store full card numbers after a transaction has been completed.

What Information We Collect

We may collect the following personal information from you:

• Name or company name.
• Contact details, including telephone number, email address, delivery address, and billing address.
• Order and product details, including cover choices, customisation options, vehicle details, currency, and delivery preferences.
• Payment references, payment status, refund status, and dispute information provided by Stripe.
• Technical information such as IP address, browser type, device information, pages visited, and cookie preferences.

How We Collect Information

Your information may be collected in the following ways:

• When you place an order online through the website.
• When you place an order or make an enquiry by telephone, email, or another direct contact method.
• When you contact us for product advice, order support, or aftercare.
• When you choose to receive newsletters, offers, or marketing updates, where that option is available.
• When cookies or similar technologies are used to operate the website or understand how it is used.

Why We Collect Information

We collect and use your information to:

• Complete purchases and process payments.
• Manufacture, customise, dispatch, and deliver made-to-order covers.
• Keep internal records for orders, customer service, accounting, tax, and legal obligations.
• Update you on the progress of your order.
• Respond to enquiries about our products and services.
• Improve our website, products, services, and customer experience.
• Request reviews or feedback about products and services we have provided.
• Contact you for marketing or research purposes where we have permission or another lawful basis to do so.

Lawful Basis

We process order, payment, and delivery information because it is necessary to perform our contract with you. We may also process information to meet legal obligations, protect our legitimate interests, prevent fraud, improve our services, and respond to customer enquiries. Where we use optional analytics, marketing cookies, or direct marketing consent, we rely on your consent where required.

How We Use Cookies

Cookies are small files placed on your device to help websites operate, remember preferences, analyse traffic, and improve the experience. Cookies do not give us access to your computer or to information beyond the data you choose to share with us.

You can accept or decline non-essential cookies where offered, and most browsers allow you to adjust cookie settings. Declining cookies may prevent parts of the website from working as expected. See our Cookie Policy for more detail.

Who We Share Information With

We only share personal information where needed to run the service or meet our obligations. This may include:

• Stripe and other payment-related service providers used to process secure payments, refunds, and disputes.
• Courier and delivery partners, which may include TNT, DHL, DPD, Royal Mail, UPS, or other carefully chosen courier services.
• Manufacturing, fulfilment, website, hosting, email, analytics, and digital service providers who help us operate the business.
• Professional advisers, fraud prevention services, authorities, regulators, or legal bodies where required by law or necessary to protect our rights.

These organisations are expected to keep your information safe and secure under their own privacy policies and data protection obligations. We do not sell, distribute, or lease your personal information to third parties.

Who Has Access To Your Information

Prestige Covers Ltd employees, digital management agencies who maintain the website and related online systems, and relevant service providers may access retained information where needed to complete their work. Payment card information is handled by Stripe and is not retained or stored by Prestige Covers Ltd once a transaction has been completed.

How Long We Hold Your Data

We keep personal data only for as long as necessary. Order and transaction records may be retained for customer service, warranty, accounting, tax, dispute handling, and legal requirements. Cookie preferences are stored locally in your browser unless you clear them.

Security

We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we use suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links To Other Websites

Our website may contain links to other websites. Once you leave our website, we do not control the other website and cannot be responsible for the protection or privacy of information you provide there. You should review the privacy policy of the website you are visiting.

Controlling Or Updating Your Personal Information

The accuracy of your personal information is important to us. If you believe that information we hold about you is incorrect or incomplete, please contact us as soon as possible and we will promptly correct any information found to be incorrect.

You may ask us about the personal information we hold, request corrections, object to certain processing, or ask us to restrict or erase information where applicable. If you have agreed to receive direct marketing, you may change your mind at any time by using the unsubscribe or opt-out link in our emails, or by contacting us directly.

Contact

You can email sales@prestige-carcovers.co.uk, call 0191 4862686, or write to Prestige Covers, Unit 19G, Helmsmann House, Norham Road North, West Chirton Industrial Estate, North Shields, North Tyneside, NE29 8RZ.

Changes To This Privacy Policy

Prestige Covers Ltd may modify or update this Privacy Policy when necessary to reflect customer feedback, changes in our products and services, legal requirements, or how we use personal data. We encourage you to review this page regularly to understand how we protect your information.